Churn never feels
sudden to the customer.

— the signal every CS team already knows

Your team manages more accounts than they can realistically monitor. Herald watches every one — and gives your CSMs a clear reason to reach out before the customer has a reason to leave.

For CS managers and team leads · Limited early cohort

Built for teams responsible for retention

Your team stops being reactive.
Herald makes sure of it.

Herald tracks what's changing around every customer — leadership moves, funding events, competitor activity, hiring shifts — and tells your CSMs exactly when to reach out and why. No more flying blind. No more finding out after the fact.

→ No more "we didn't know" conversations after a churn — Herald catches the signals your team would have missed

→ Your CSMs reach out with context and a clear reason — not a generic check-in with nothing to say

→ One saved renewal covers the cost. Most teams save several in the first quarter.

⚑CRO departed — Acme Corp ↑Series B closed — Vertex Inc ⚠Renewal in 14 days — NovaTech ⚑Competitor circling — Meridian Co ↑Hiring surge detected — CloudBase ⚑Leadership change — Axon Systems ⚠Layoffs announced — BuildCo ↑Acquisition closed — DataPeak Ltd ⚑VP CS departed — Momentum SaaS ⚠Champion left — Orbit Analytics

Churn never feels sudden to the customer.

Your team stops being reactive.Herald makes sure of it.

Churn never feels
sudden to the customer.

Your team stops being reactive.
Herald makes sure of it.